How to set up your internal user support
With GroupCamp you can configure the access to the internal support of your users and decide who answers their questions.
Users can access the support team via the "?" from the main menu bar.
The "?" button will pop up the Help Center window.
The tab that bear the name of your account (here Nano Communication) allows you to email the questions to the users you have configured. See below.
The GroupCamp tab allows you to send questions to our team.
The Help Center tab allows you to view the public documentation that you also find on www.groupcamp.com.
Go in the Admin panel and click on the User settings icon.
Then go to the Help Center section and click on the Configure support button.
For Owners and Administrators, support is provided by GroupCamp.
For your colleagues and guests, you can select:
By default, the account owner provides support for users.
Select one or several administrators.
Select a management team. If the managment team is empty or deleted, the owner of the account will receive requests from support.
In the case you wish to use an alias or if you use an email support system
Customized message displayed when users are making a request on the Help Center button
You can add a message for each type of users
Contact the support team of GroupCamp
If checked, colleagues of your account can request the GroupCamp support team.